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Simona Gandrabur is an accomplished professional in the field of Conversational AI, currently serving as Principal Director and Conversational AI Lead at National Bank of Canada since July 2018, where responsibilities include overseeing the development of intelligent, omnichannel contact centers. Previously, Simona held the position of Sr. Director of AI/Data Business Lead at the same institution, driving AI and data-driven transformations across business units. Prior experience includes a tenure at Nuance Communications from 2007 to 2018, where leadership roles spanned from Technical Product Manager to managing a team focused on Natural Language Understanding and Dialogue Research. Additional experience encompasses positions at Idilia, Université de Montréal, and Locus Dialogue, Inc., complemented by a robust educational background featuring a PhD in Computer Science and a post-doctoral fellowship in Natural Language Processing from Université de Montréal.