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Ursula A. has an extensive background in training, education, and project management, with a focus on human resources and adult education. Currently serving as a Hospice Volunteer for the National Hospice and Palliative Care Organization since April 2015, Ursula previously held roles at UnitedHealth Group from 2010 to 2023, including Information Technology Project Manager and Senior Business Systems Analyst, with expertise in data services and enterprise data warehouse projects. Additional experience includes serving as Learning and Development Manager at BioBridge Global and various training positions at San Antonio Federal Credit Union, demonstrating a strong foundation in adult learning principles. Ursula holds a Bachelor of Business Administration in Human Resources from the University of the Incarnate Word and a Master of Education in Adult Education and Training and Development from the University of Phoenix.