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Heather Thieling holds a Bachelor's degree in Environmental Studies from the University of Minnesota Duluth, earned in 2006. Currently serving as the Family Programs Manager at Nashville Zoo since February 2012, Heather Thieling manages various family-oriented programs, including award-winning summer camps and early childhood programming, as well as overseeing family events such as the annual Teddy Bear Clinic. Previous roles include positions at Louisville Zoo, where Heather Thieling worked in multiple capacities, and at Lake Superior Zoological Society in guest relations and education.