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Ana Maghanoy-Bolanos has been working in the customer service industry since 2005. Ana began their career as a Quality Assurance Specialist at Advanced Contact Solutions, Inc., where they collaborated with training, client, and operations to maintain communication regarding CSA and program quality specifics. In 2008, they joined Convergys as a Customer Service Representative. In 2011, they became a Business Development Manager at First Take UK, a media skills training and media production company. In 2015, they accepted the role of Assistant Team Manager at Andrea Albright LLC., where they developed good customer relationships, participated in recruitment and dismissal processes, and smoothed out problems within the workplace. Most recently, in 2017, they became the Customer Service Team Lead at Nana Academy.

Ana Maghanoy-Bolanos completed a Bachelor's degree in Computer Science from AMA University between 2019 and 2021. Prior to that, they obtained a Diploma in Information Technology from STI College between 2010 and 2012. Ana also obtained a BS in Industrial and Organizational Psychology from Silliman University between 2000 and 2004. Additionally, they have obtained several certifications from LinkedIn, IBM, and Coursera, including HTML Essential Training, Learning PHP (2015), PHP: Choosing a PHP Editor, Programming Foundations: Fundamentals, Business Analytics: Prescriptive Analytics, Supply Chain Foundations, Big Data Foundations: Techniques and Concepts, Cert Prep: ITIL® 3 Foundation, Implementing a Data Warehouse with Microsoft SQL Server 2012, Learning Document Retention and Data Management, Learning Microsoft Business Intelligence Stack, Operations Management Foundations, Strategic Planning Foundations, Wayne Winston on Analytics, Excel 2016 Essential Training, Open Source Tools for Data Science, What is Data Science?, and Introduction to Search Engine Optimization.