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Shakenia Smith Lester is a seasoned professional with extensive experience in benefits analysis, account management, and client relations within the healthcare sector. Currently serving as a Benefits Analyst and Account Manager at Namely since October 2020, Shakenia has previously held key roles at GEHA Health, Alliant Insurance Services, and Kaiser Permanente, where responsibilities included optimizing client retention, managing enrollment processes, and facilitating strategic account plans. Educational credentials include a Master of Science in Administration with a focus on Health Services Administration from Central Michigan University, along with a Bachelor's degree in Business Administration with a concentration in Finance from Georgia Southern University.