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Nikusia Karpinskaya is an experienced customer support specialist with a focus on the domain and hosting departments at Namecheap, Inc., where responsibilities include resolving technical concerns and providing product guidance since January 2021. Prior roles include customer support at Namecheap, where Nikusia served from June 2018 to February 2020, and verification lead at LET'S VERIFY, overseeing lead verification processes from May 2017 to April 2018. Nikusia has a strong academic background with a Master's degree in Management of International Economic Activity and a Bachelor's degree in Business/Managerial Economics, both obtained from the National Aerospace University - 'Kharkiv Aviation Institute.' Additional experience includes positions as an interpreter and HR manager, along with early roles in sales and consulting within the cosmetics and wedding industries.