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Michael Masaki is an experienced professional in customer support and operations, currently serving as the Core Operations Team Lead at NALA since October 2022. Prior to this role, Michael worked as a Customer Service Agent at Betika.com from January 2021 to October 2022 and as a Customer Service Representative at Multichoice Kenya from January 2020 to January 2021. Michael holds a degree in Computer Science with a focus on Computer Systems Networking and Telecommunications, obtained from Moi University between 2014 and 2019.