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Juliana Muthoni is a dedicated Core Operations Analyst at NALA, where responsibilities include creating and managing incidents and providing high-quality customer support through various communication channels. Prior experience includes serving as an Attache at the National Treasury and Planning, focusing on office automation, records management, and supporting the drafting of the Kenya National Evaluation Plan. Additionally, Juliana worked as an Office Assistant at Nespete/Mackways Enterprise, where tasks involved bookkeeping and filing returns for various statutory obligations. Juliana holds a degree in CPA, specializing in Accounting and Business/Management from the University of Nairobi and Achievers College of Professionals.