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Brenda Wanja currently serves as a Core Operations Analyst at NALA, a position held since January 2023, where responsibilities include providing exceptional customer support, facilitating growth, and managing customer issues. Notable achievements include maintaining a Customer Satisfaction rate of 90% and improving resolution times by 20% through effective collaboration and support system enhancements. Previously, Brenda worked as a Call Center Telemarketer at Direct Digital from June 2021 to April 2022. Brenda holds a Bachelor of Arts in Communication Studies from St. Paul's University and is currently pursuing a Certificate in Anti Money Laundering and Terrorist Financing from the International Compliance Association.