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Rich Converse-Frazer, MBA, is a seasoned Salesforce professional with extensive experience in Salesforce administration, business analysis, and product management. Currently serving as the Senior Salesforce Administrator at n2y LLC since October 2022, Rich manages Salesforce configuration changes and analyzes business processes related to order processing. Previous roles include Business Analyst at NBCUniversal, where management of a large Salesforce application portfolio was undertaken, and Product Manager at Amobee, contributing to platform strategy for multiple organizations. Rich has a solid background in mentoring users, developing training programs, and interfacing with senior leadership. Holding a Master of Business Administration in Global Business from the University of Redlands and a B.A. in History from the University of Maryland, Rich combines industry expertise with strong educational credentials.