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Maximilian Balaganskij is an experienced Operations Manager specializing in Physical Security at N26 since November 2018, overseeing access management, guarding operations, and emergency response initiatives. Prior to this role, Maximilian served as Senior Team Lead for Customer Service DACH at N26, focusing on recruitment, employee coaching, and process improvement to enhance customer experience. Additional experience includes leadership positions at CCC powered by TELUS International, managing teams for eBay Concierge and Top Customer Care, and serving in the German Navy as a Military Service Volunteer in the Naval Special Deployment Force. Maximilian is pursuing a degree in Business Law at IU International University of Applied Sciences and holds a Nanodegree in Digital Transformation from AKAD University.