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Thomas Chiang is a seasoned professional in customer success with extensive experience in managing and enhancing customer relationships. Currently serving as a Senior Customer Success Manager at N-SIDE since March 2022, Thomas previously held multiple roles at FIGUR8, Inc. from January 2018 to March 2022, including Senior Manager of Customer Success, where responsibilities included building scalable frameworks and leading a team of solution specialists. Prior to FIGUR8, Thomas worked as a Behavior Therapist at APEX Behavioral Consulting LLC and held research positions at Massachusetts College of Liberal Arts, contributing to various studies in psychology. Thomas holds a Bachelor of Arts degree in Psychology and Philosophy from Massachusetts College of Liberal Arts, earned in 2014.