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Alex Olliffe has a strong background in technical support and sales roles. With experience at SolarWinds MSP, HMV Retail Ltd, and BT, they have honed their skills in customer service, meeting targets, and communication. Holding a Bachelor's Degree in Digital Forensics from Abertay University, Alex now serves as the Director Technical Support at N-able, overseeing a global team of Security professionals to deliver top-tier support to MSP clients.