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Dheeraj Kumar is a User Experience Lead at myZoi | Financial Inclusion Technologies with extensive experience in UX design for various companies including Sopra Banking Software, Mashreq Bank, and Smart Dubai Gov. With a background in graphic design and web design, Dheeraj has worked on projects ranging from banking apps to online ticket booking websites. Dheeraj's expertise includes conceptualizing original ideas, conducting usability tests, and implementing long and short term goals for companies. They hold a Bachelor of Arts in English Language and Literature and a Diploma in Multimedia, with a certification as a Certified Usability Analyst from The Interaction Design Foundation and Human Factors International, Inc.