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Elvin Chan currently serves as an Assistant Manager in Telemarketing at Carro, where responsibilities include leading a team of 37 employees and implementing operational strategies that achieved a 5% sales increase. Previously, Elvin was the Learning & Development Team Lead at Carro, focusing on designing training programs and materials for employees. Prior experience includes roles at ByteDance as a Partnership Quality Analyst and Quality Assurance Analyst, emphasizing training coordination and policy alignment, as well as quality assurance positions at TDCX and Klook, where monitoring and coaching of agents were key responsibilities. Elvin began the career at STARTEK with experience in customer support and quality assurance. Elvin holds an education from INTI, completed between 2015 and 2017.