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Heather Burns has a diverse and extensive work experience. Heather started their career at SurveyMonkey in 2007, where they held various roles including Customer Operations Representative, Senior Technical Support Manager, and Customer Experience Program Manager. Heather then joined AltSource, Inc in 2016 as a Product Owner. After that, they worked at Learning.com as a Release Manager and Scrum Master from 2017 to 2019. Currently, they are the Director of Customer Experience at Mystery.org since September 2019.

Heather Burns obtained a Project Management Certification from Portland State University in 2019. Prior to that, they earned a Bachelor of Arts (BA) degree in Media Studies and Educational Theory from Bennington College, graduating in 2006. Heather also holds a certification in Sketch Essential Training: The Basics from LinkedIn, though the specific date of obtaining this certification is not provided.