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Paola Dobreva is a skilled professional with a diverse background in quality control, customer service, and hospitality management. Currently serving as a KYC/KYB Quality Control Specialist at myPOS, Paola ensures compliance with regulatory standards and assesses the performance of KYC/KYB analysts. Prior experience includes a role as a Senior Customer Service Representative at Sitel, where responsibilities encompassed promptly addressing customer inquiries and managing digital content data. Paola has also held positions as a Front Office Manager and Front Desk Receptionist at Hotel Luna and Fownes Hotel, focusing on staff management, guest satisfaction, and operational compliance. Educational achievements include a Master’s degree in Tourism and Travel Services Management and a Bachelor's degree in International Economic Relations from the University of Economics in Varna.