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Zach Ryan is an accomplished Professional Services Manager at Paradigm since May 2019, where leadership of a 12-member cross-functional team has facilitated strong internal and client relationships while managing escalated issues for 30 customers. Prior experience includes roles as Senior Systems Consultant and Systems Consultant, focusing on software implementations and business requirements analysis. Zach also served as Client Services Manager at boberdoo.com, acting as a primary contact for 200 clients and creating automated CRM integrations. Previous roles include NOC Technician at INOC, LLC, and Technology Services Customer Experience Specialist at University Housing - UW Madison. Zach earned a Master of Business Administration from the University of Wisconsin-Madison in June 2023 and a Bachelor's Degree in Biochemistry from the same institution in 2016.