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Abby O. is an experienced Technical Writer and Content Manager currently employed at MYOB since February 2024. Prior to this role, Abby worked at Linktree as a Customer Communications Specialist from December 2020 to October 2023, focusing on managing the help center, creating communication plans, and enhancing self-service solutions. Abby's career includes a stint at REA Group as a Reporting Analyst and a Content & Communications Specialist, where responsibilities spanned report building and help center management. Additional experience includes serving as a Client Support Specialist at Smile.io and a Publishing Coordinator at DBRS. Abby’s earlier roles include a Project Manager internship at Mongrel Media and a Special Projects Assistant at the University of Windsor. Education includes a Master's in Information Systems from Deakin University and postgraduate studies in Project Management from Sheridan College, alongside a Bachelor of Arts in Communication and Media Studies from the University of Windsor.