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Valerie Lamakina has been working in customer support roles since 2017. Valerie began as a Customer Support Specialist at Yandex and held that role for one year. Valerie then moved to IGG in 2018, where they served as a Customer Support Specialist. In this role, their responsibilities included settling conflict situations of technical and ingame questions with RU customers, as well as reading and publication. In 2021, they joined MyNetDiary Inc. as a Support Team Lead and Support Specialist.

Valerie Lamakina obtained their Bachelor's degree in High School of Tourism from Belarusian State Economic University between 2011 and 2016.