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Jennifer CARDENAS POSSO is a dedicated professional with extensive experience in customer success and operational management. Currently serving as Customer Care Team Lead at MYM since February 2023, Jennifer previously held various managerial roles at OCUS from May 2019 to January 2023, including Regional OCUS Success Manager for the EMEA region and interim Head of Customer Success. Jennifer's expertise spans team management, project management, and client relations, notably enhancing user satisfaction and productivity across teams. Earlier roles include coordinating commercial activities at Veepee and leading projects for Microsoft and Pepsico, showcasing a strong background in business development and training. Jennifer holds multiple degrees from Université Paris 1 Panthéon-Sorbonne, specializing in business management and international trade.