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Susan Turnbull is an experienced professional with a background in operational delivery and customer service. Currently serving as an Operational Delivery Trainer TRS at Disclosure Scotland since June 2018, Susan provides training on Disclosure Certificate processing to uphold quality standards. Previous roles include Disclosure Services Officer and Information Officer at Disclosure Scotland, where attention to detail in vetting checks was crucial. Additionally, Susan has experience as a Data Gatherer at BrightPool, Quality Analyst and Account Administrator at Teleperformance, and has owned a small business, Anyone for Cake?. Early career positions include roles with PRA Group (UK) Limited, Loewe UK, Burn Stewart Distillers, and Linn Products Ltd, showcasing a diverse skill set in administration, customer relations, and compliance. Susan's educational background includes attendance at Marr College from 1985 to 1990.