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Kayleen Chen is an accomplished Business Analyst and Operations Team Lead at my529, where responsibilities include managing account developments, liaising among four departments, and overseeing a customer service team. With a strong background in financial services, Kayleen has effectively processed client transactions, handled escalated cases, and contributed to operational improvements. Previous experience includes roles as Peer Mentor Supervisor and Financial Literacy Intern at the Personal Money Management Center, and Student Lead Ambassador at the College of Social & Behavior Science. Kayleen holds multiple degrees from the University of Utah, including a degree in Community & Consumer Studies with a focus on Financial Planning, underscoring a commitment to financial education and customer service excellence.