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Stephen Griffith has worked in the customer service industry since 1991. Stephen began their career at Pontiac Paper Company as a Customer Service Supervisor in 1991. In 1998, they moved to Trans Union, LLC as a Senior Consumer Contact Representative. In 2004, they returned to Pontiac Paper Company as a Blue Book Department Manager. In 2006, they joined Liberty Alarm Services, LLC as a Service Operations Manager where they were responsible for receiving inbound calls, creating new accounts, and overseeing the Service Department personnel. In 2008, they began working at My Alarm Center as a Residential Alarm Sales Professional and was later promoted to Customer Solutions Center Supervisor - Technical Support Team. Throughout their career, Stephen has consistently met and exceeded their quotas.

Stephen Griffith attended Delaware County Community College from 1996 to 1998, where they obtained an Associate Degree in Business. Stephen also attended Upper Darby High School, though no specific dates or degree were provided.