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Charlotte Roberts has worked in a variety of roles since 2005. Starting as a Customer Service Representative at The Co-operative Group, they then moved to The British Embassy, Washington DC as a Switchboard Operator in 2007. In 2009, they began working as a Sales Consultant at Fraser Hart, followed by a role as a Customer Service Advisor at Allianz Insurance in 2012. In 2013, they became a Claims Handler at CCL Accident Support. In 2014, they moved to Mencap as a Personal Assistant & Project Coordinator, and then to My 1st Years in 2016 as Head of People, where they were responsible for managing the full 360-degree employee lifecycle from recruitment and selection to onboarding and beyond. Additionally, they provided Personal Assistant support to the two founders and directors of the company.

Charlotte Roberts completed their Business and Human Resource Management (BA Hons) from the University of the West of England in 2011. In 2017, they completed a course in Human Resource Management from City, University of London. In 2021, they obtained a Level 7 Advanced Diploma in Strategic People Management from CIPD Qualifications. Additionally, they obtained a certification as a Mental Health First Aider from Mental Health First Aid (MHFA) England in March 2021.