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Shannon Adams has a solid background in various roles within the customer service and quality assurance sectors. With experience in companies such as MWEB and TeleperformanceRSA, Shannon has held titles such as Process and Quality Manager, Quality Assurance Specialist, and Customer Service Adviser. Shannon's responsibilities have included calibrating evaluations, providing direct feedback, assisting with technical support, handling account inquiries, and supporting other departments. Their expertise also extends to mortgage loans collections and administration clerk duties.