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Frances (Lou) Chalfant is an experienced professional in account strategy and customer success, currently serving as a Senior Account Strategist at MVP since August 2022. Frances held several roles at MVP, including Account Strategist and Associate Customer Success Manager for Pro Sports. Prior experience includes leadership as Captain and Peer Ambassador at Georgetown University McDonough School of Business, where assistance was provided to incoming students. Frances also gained practical experience through internships at Sporting Kansas City, D.C. United, and Saint Louis FC, focusing on partnership management, ticket sales, and sales and marketing analysis. Frances holds a degree from Georgetown University, enriching a strong foundation in business.