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Kim Smith-Osborne has a wealth of experience in operations, HR development, and training. Kim has held various positions in companies such as MVP Health Care, BJS Consultants, and Excellus Blue Cross Blue Shield. Kim also has a background in management, having worked at Hyatt Regency Rochester. Kim holds a Master's degree in Strategic Leadership from Roberts Wesleyan University, as well as a Bachelor's degree in Organizational Management and an Associate's degree in Business Administration.