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Miranto Manitriniony is a Business Process Analyst at Telma Madagascar since April 2023, with a robust background in team supervision and customer service. Prior experience at Odity from November 2016 to April 2023 includes roles as a Team Supervisor, where responsibilities involved planning management, KPI achievement, team facilitation, and implementing corrective actions to maintain results. Miranto also served as a Training Coach, ensuring quality through ongoing training for customer advisors and developing support materials. Early career experience as a Customer Advisor involved handling inbound and outbound calls. Miranto holds a Bachelor's degree in Marketing and Commerce from Imgam.