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Michael Carlo is an experienced professional in field service and customer success, currently serving as a Field Service Technician at Mutualink since October 2021, where responsibilities include nurturing customer relationships, supervising technical executions, and ensuring project success. Previous roles include Customer Success Specialist at Mutualink and Oil Dispatcher at Tracey Energy Services, where operations were streamlined for efficiency. Michael has also held positions at Petco, Deployment Technologies Inc., and ARRIS, showcasing a strong background in project management, engineering, and technical support, complemented by an Associate's Degree in Electrical Engineering Technology and a Fire Fighter 1 certificate.