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Jalpa Shah currently serves as Channel Head at Muthoot Fincorp Ltd. since September 2023. Prior to this, Jalpa held the position of Area Sales Manager at Capri Global Capital Ltd. from September 2022 to July 2023. Jalpa's experience includes serving as Branch Manager at Fedbank Financial Services Ltd. from June 2019 to August 2022 and at India Infoline Finance Limited from March 2014 to June 2019, focusing on branch growth in gold loans, team handling, customer relationship building, and business portfolio enhancement. Earlier roles also include Assistant Manager, managing gold portfolios, life insurance, and customer service, as well as Customer Care Executive, addressing customer inquiries and facilitating the gold loan process.