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William Martin has extensive experience in customer service and technical support roles, currently serving as a Customer Service Specialist at Musicnotes since May 2021. Prior to this position, William worked at CapTel Phone for over eleven years as a Captioning Assistant, where responsibilities included managing customer calls and training new hires. William also has a background in content creation from a tenure at YouTube, where a successful music project garnered over one million views. Earlier career experience includes serving as a Lead Technician at Sincity PC, focusing on IT support and computer repairs. William’s education includes a degree in Auto Body Collision Repair & Refinishing from Madison Area Technical College.