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Doug Thorne has over a decade of customer service experience, currently working as a Customer Service Representative at Musicians Friend since August 2012, where responsibilities include addressing customer needs and resolving product and service issues. Prior to this role, Doug served as a Guest Services Agent at DoubleTree by Hilton, consistently ensuring a positive guest experience and effectively managing complaints. As an Instructor/Manager at House of Martial Arts, Doug focused on customer relationships while teaching martial arts classes and marketing memberships. Doug began a career in journalism as a Staff Reporter for the Purdue Exponent and holds a Bachelor of Arts in English and Professional Writing from Purdue University, earned between 2004 and 2008.