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Anna Katrina Cullen MFIA currently serves as the Manager of Customer Experience at Murrindindi Shire Council, overseeing strategic communications and customer service departments while consulting on community engagement, emergency management, and digital transformation. Prior experience includes roles at the City of Casey, where Anna managed the transformation of the school crossing network and served in various capacities related to community safety and strategic communications. Anna's professional background is complemented by a series of marketing and communications roles across notable organizations. Anna’s educational qualifications include ongoing executive education in international law and leadership from Harvard Law School, along with degrees in business and marketing from Swinburne University of Technology and certifications in justice and direct marketing.