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Lou Blanchard serves as the Director of Customer Experience at Murad Inc. since June 2013, contributing to a company with over $150 million in annual sales in the luxury retail and direct response space. Prior to this role, Lou held the position of Director of Customer Experience at Disability Group, Inc. from February 2011 to January 2013, where strategic planning and management of a successful call center were key responsibilities. Earlier in the career, Lou was the National Director of Client Services at Imhoff & Associates, P.C. from July 1997 to February 2010, achieving significant sales growth from $3 million to $20 million and managing a large team, including 70 full-time employees and 300 independent contract attorneys. Lou's extensive experience includes mentorship, training, and contributions to executive decision-making.