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Mario Curry is an experienced Information Technology professional with a diverse background in technical support and systems maintenance. Currently serving as an Information Technology Help Desk Technician at Municipal Accounts & Consulting, L.P. since December 2021, Mario enhances customer satisfaction and efficiency using the ITIL ticketing system. Previous roles include Information Technology Help Desk Support at Lone Star College, where Mario improved training procedures and achieved a 75% increase in customer satisfaction. Further technical experience includes roles as a PC Technician at Lone Star College-Tomball and a Computer-Controller Machine Tool Operator at Johnson & Johnson. Serving in the U.S. Army and the United States Army National Guard, Mario developed strong leadership and supervisory skills, managing communication systems and conducting technical training. Mario holds a Bachelor's degree in Cybersecurity/Information Assurance from Colorado Technical University and a Certificate in Information Technology Server Administration from MyComputerCareer.