Carl Guinn is a seasoned professional with extensive experience in customer support and client services. Currently serving as a Customer Support Analyst III at Multnomah Education Service District since August 2020, Carl leverages a comprehensive background gained over 17 years at Rentrak, where roles included TV Client Success Specialist, Client Services Associate, and Content Specialist. In these positions, Carl was the primary contact for client support needs, led teams to meet client expectations in product reporting and data metrics, and collaborated closely with studio executives and Project Managers to improve internal reporting processes. Earlier experience as a Shift Leader at Game Crazy involved managing employees and delivering exceptional customer service.
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