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Jay Hudry is an accomplished professional with extensive experience in operations, customer support, and team management across various industries. Currently serving as Support Manager at Multiverse, Jay focuses on enhancing team performance and customer service while implementing data-driven process improvements. Previously at Klarna, Jay held multiple leadership roles, including Global Operations Systems Lead, where key contributions included leading cross-functional teams, driving AI initiatives, and establishing a multilingual Partner Support team. Jay's career began at Burberry, with roles in sales and management, and includes recruitment consulting and automation specialization at AccessPay. Jay holds a Bachelor of Arts in European Business from The University of Huddersfield and a degree in Business Administration from VSB - Technical University of Ostrava.