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Alysson Silva has experience in administrative and commercial support coordination, technical support, IT analysis, and training lead roles. With a background in computer science and a master's degree, Alysson is skilled in managing technical issues, triaging effectively, providing top-quality customer support, conducting online trainings, and setting expectations with customers. Alysson has worked for companies such as Grupo Multi, Minha Biblioteca, Solví Participações S.A., and Atento Brasil, showcasing a diversified skill set in the field.