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Rita Tedim currently serves as the Director of Customer Success at SIBS Multicert, where responsibilities include managing customer support and operations teams, improving internal processes, and implementing upsell and cross-sell strategies while ensuring SLA compliance and KPI enhancement. Previous experience includes roles as International Business Executive at ebankIT, Sales Engineer at Jscrambler, and Strategic Business Development Manager positions at EurA AG and INESC Technology and Science. Notable projects involve developing funding strategies for technology-based companies and business model validation across various sectors. Rita Tedim holds a Master's degree in Integrated Master in Bioengineering from the Faculty of Engineering, University of Porto, along with additional education in bioengineering and online courses.