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Niina Hirvonen is an experienced professional in customer care and eCommerce, currently serving as an eCommerce Coordinator at MTV Oy since September 2020, where responsibilities include social media content creation and influencer campaign coordination. Previously, Niina held roles as a Customer Care Specialist at both MTV Oy and MaaS Global Ltd, focusing on multi-channel customer support and developing digital customer experiences. Experience also includes positions as a Baggage Services Agent at Worldwide Flight Services, Service Advisor at Finavia, and various roles in hospitality and promotions. Niina is pursuing a Bachelor of Business Administration in Media Management at Turku University of Applied Sciences and holds a degree in Hospitality and Tourism Management from Haaga-Helia University of Applied Sciences.