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The IT Management team at MTN Zambia oversees the design, development, and implementation of IT systems and networks essential for delivering telecommunications and internet services. This team handles incident management, ensuring any disruptions are swiftly resolved, and maintains IT billing and customer relationship management (CRM) systems. They also develop and enforce IT governance and service management policies to uphold robust and secure operations. Additionally, they manage the IP/MPLS core network and security infrastructure, ensuring optimal performance and safeguarding against threats.