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Emilio Ramirez possesses extensive experience in operations management, particularly within the non-emergency medical transportation sector. Currently serving as Operations Manager at MTM, Inc. since January 2018, Emilio directs all operational aspects of Network Management for the Idaho Department of Health and Welfare NEMT program, managing costs, profitability of contracts, and compliance with policies. Prior experience at Access2Care as Member Services Center Manager included oversight of contact center operations, managing a team of supervisors and indirect reports, analyzing performance metrics, and exceeding contractual requirements. Emilio's career progression also includes roles such as Contact Center Supervisor and Case Assessment Coordinator, demonstrating a strong commitment to customer service and operational excellence.