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Krishna Prasath K is a seasoned professional with extensive experience in managing complex projects and support services, currently serving as Head of Support Services at MSys Tech India Pvt. Ltd. since May 2013. With prior roles including Senior Manager and Assistant Manager of Technical Support, Krishna has a strong focus on problem and incident management, client satisfaction, and process improvement methodologies such as Six Sigma and Lean principles. Previous experience at Sutherland Global Services involved team management, client escalations, and training for technical support processes. Krishna began the career as a Technical Support Executive at 24/7 Customer Pvt. Ltd. and holds a Bachelor of Engineering degree in Electronics and Communications Engineering from Raja Rajeswari Engineering College. Credentials include PMP®, LSSBB®, and ITIL®.