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Karen Carroll has over 20 years of work experience in various roles. Karen started their career at EBSCO Information Services as an Account Executive from 1994 to 1996. Karen then worked at Southern Progress Corporation as a Circulation and Marketing Analyst from 1997 to 1999. Since 2003, they have been with Mspark, where they have held multiple positions. Karen started as a Print and Mail Coordinator, where they developed and launched the direct mail program, leading to a 30% increase in revenue and a 21% increase in profit margin. Karen later became a Senior Direct Mail Specialist, managing and leading a team in executing mail campaigns for numerous clients. Currently, they are the Manager of Customer Experience at Mspark, serving as a subject matter expert and planning direct mail advertising campaigns for national and local clients. Karen Carroll has maintained professional networks and stayed updated on postal rules and industry trends.

Karen Carroll attended The University of Alabama from 1989 to 1992, earning a Bachelor of Science (BS) degree in Marketing/Marketing Management, General.