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Vasco Pessanha is a seasoned product management professional with extensive experience in AI/ML and product strategy. As the Director of Product Management for AI/ML at Zendesk since March 2024, Vasco is focused on transforming customer interactions through innovative technology. Concurrently, Vasco serves as a Product Mentor at adplist.org and Plato, offering guidance on product strategy and management to emerging leaders. Additionally, in the role of Venture Partner at Mustard Seed MAZE, Vasco identifies investment opportunities and supports portfolio companies in overcoming product and strategy challenges. Vasco's previous tenure at OutSystems included positions from Lead Software Engineer to Director of Product Management, where significant contributions included launching the OutSystems Developer Cloud and shaping product-led growth strategies. Vasco holds a Bachelor's degree and a Master's degree in Computer Science, complemented by a postgraduate qualification in Design Thinking and Prototyping.