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Kate Shields currently serves as the Chief Customer Officer at mPulse, a health conversational AI platform focusing on enhancing health engagement. Prior to this role, Kate was the first Chief Customer Officer at Vertex Inc., where leadership spanned various functions throughout the customer lifecycle and involved managing a team of 350 across the U.S. Additional positions at Vertex included Head of Cloud Business Unit and Director of Marketing, contributing significantly to the company's SaaS offerings and marketing strategies. Earlier career experience includes roles in marketing at EMC, Beeline, and MPS Group, where responsibilities encompassed strategic marketing initiatives and corporate integration following acquisitions. Kate holds an MBA in Marketing and a BS in Management Information Systems from Saint Joseph's University.