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Nicholas Ward has extensive experience in operations and management across multiple industries. Currently serving as the Director of Product Lines and Call Center Operations Manager at Moxie Pest Control since May 2021, Nicholas previously held the position of Director of Contact Center Operations at Auto Rescue Solutions for a brief period in late 2020. Prior experience includes a significant role at Coaster from October 2013 to April 2020, where Nicholas grew the operational team from 9 to 52 employees, improved the company's BBB rating from F to A+, and developed comprehensive training materials. Earlier, Nicholas managed retail operations as Store Manager at Oakley, achieving top sales performance and leading a successful sales team, and also served as Shift Supervisor at Albertsons Companies, demonstrating strong time management and inventory control skills.