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Feba Jacob, MBA, currently serves as a Project Coordinator at Moxie Pest Control, focusing on enhancing service standards in the pest control industry. Previous experience includes roles in operations support at Allegis Group, where responsibilities involved processing and underwriting for the Paycheck Protection Program, and as a Business Process Manager at Neon Cloud Productions, where process improvement initiatives were implemented. Prior experience at American Airlines involved supporting projects utilizing design thinking methodologies to significantly improve user experience, while roles at Avaya encompassed user experience management and design. Feba's academic credentials include an Executive MBA and a Bachelor's degree in Computer Science from Texas Woman's University.