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Camila N. currently serves as the Manager of Customer Success at Movidesk since December 2021, focusing on client onboarding and engagement while implementing strategic improvements to processes and increasing monthly recurring revenue through upselling and cross-selling initiatives. Prior to this role, Camila managed B2B customer success at Opencashback from December 2019 to December 2021, where responsibilities included customer health management, churn control, and enhancing customer engagement with an emphasis on cross-sell and upsell strategies. Experience at Grupo Conekta from June 2017 to December 2019 involved coordinating customer success efforts, conducting client analysis for action planning, and ensuring timely resolution of client requests. Earlier, Camila worked at Claro Brasil from June 2011 to October 2016 in sales supervision, overseeing team KPIs and managing administrative and commercial processes, and as a sales consultant focusing on direct customer interaction and satisfaction. Camila holds a degree from Centro Universitário UNA.